GCH Retail (Malaysia) Sdn Bhd, Malaysia
Contribution to Organisation
2008

Giant started in 1944 by the Teng family in Bangsar, Kuala Lumpur. Dairy Farm International (DFI) acquired Giant in 1999. Today, Dairy Farm is primarily into retailing, with a almost 400 stores comprising of supermarkets, hypermarkets, Guardian pharmacies (health and beauty stores) and Cold Storage supermarkets. The Group commands a leadership position in many key Asian markets and has upheld its principles for quality products, business integrity and commitments to the community. 

Giant is the first retail company born in Malaysia. Our core principle is to offer a wide variety of products at the lowest prices possible. In year 2003, DAIRY Farm acquired 34 Tops supermarkets in Malaysia from Royal Ahold. The Tops supermarkets were re-branded as Giant and Cold Storage. 

Giant has introduced its own retail training center and the first of its kind in this country. It was then launched by the then Human Resource Minister Datuk Seri Dr Fong Chan Onn at Giant Hypermarket in Subang Jaya in year 2002. Known as Giant's Center of Retail Excellence, currently it has 12-fulltime trainers and trained more than 14,000 staff. The objective of the center is to act as a developmental and skills resource for Giant and its group of companies to strengthen the foundation of their retail workforce. It's also to develop training programmes for both manpower and the use of equipment to complement current and future needs, thereby becoming the pioneer to transfer technology in terms of skills development in the retail industry as well as to continuously train staff towards upgrading their standards of performances. 

The courses range from one day to six months and consists of 70 per cent on the job / practical modules. There are soft skill courses, such as management courses and self-development, and operational skill courses such as butchering, food handling, retail merchandising and etc. Apart of that, Center of Retail Excellence has also embarked in conducting training programmes for Governmental organisation namely Petronas and FAMA. 

In 2007, Human Capital Development has conducted 123 training modules with the total of 942 sessions where attended by 11,115 pax. This includes skills and operational skills programmes. 

In addition of conducting trainings, Human Capital Development Department has been entrusted to manage Giant's succession planning and talent management programme. As at to date, we have successfully trained 60 retail managers and 400 management trainees. Ministry of Domestic Trade and Consumer Affairs have endorsed Giant's talent management program.